We're sorry to hear that you're thinking of leaving us. Whatever the reason, we would like to talk to you before you make any decisions. Please give us a call on 333 from your Three phone or 0843 373 3333 (5p per minute from a BT landline, other networks may vary), so we can look at the best options for you. If you have a contract with us, here's some important information you need to know before you call us:
You'll need to give us 30 days notice if you are going to end your contract. You don't have to put it in writing, we can do it all over the phone
If you're thinking of leaving us before the end of the contract period you committed to when you joined or renewed, there will be a charge. If you're not sure about this we can explain more when you call.
If your Three device has been lost or stolen, there's no need to cancel, just let us know straight away. We can protect your account from misuse, sort out a replacement, and get you back up and running quickly.
If you want to cancel under our Returns policy there are some rules. Find out more here.