Accessing age restricted websites on your phone.
Our network uses filters to block access to age restricted websites, including adult content, gambling, some personal blogs and file-sharing sites. We’re now updating the way we handle internet traffic to improve the experience for all our customers so you’ll get open internet access without filters.
From March 2011, you will have open internet access on these smartphones. You also need be over 18 and not have an active filter set up on your account. If your phone isn't on the list, please bear with us while we update our data settings.
Note: you need to be over 18 to have the filters removed. If you’re on Pay As You Go and you haven’t previously been age-verified, you’ll need to have a credit card in your name to remove the filter.
From October 2011, we'll provide open internet access on all phones.
When will open internet access be avaiable on all phones?
From October 2011, we'll provide open internet access on all phones. This will happen automatically if you've been age-verified to check you're 18 or over.
If you don't want open internet access, just text FILTER to 33333.
I'm using a smartphone. Why am I still having trouble viewing age restricted sites?
You may need to prove that you're over 18. You can do this by following the instructions on the age verification page that appears when you try to view a restricted site.
How can I apply a filter to block access to age restricted websites?
All you need to do is text FILTER to 33333. The filter will be applied within 72 hours.
Note: if you’re using a BlackBerry, we can’t apply a filter on your phone. This is because BlackBerries use different settings to access the internet.
How do I remove the filter?
As long as you’re over 18 and using a phone that’s listed below, just call us on 333 and we’ll do this for you.
If you’re on Pay As You Go and haven’t previously been age-verified to use the Top Shelf service, you’ll need to have a credit card in your name to remove the filter.
Open internet access will at first become available on these smartphones. If you don’t have one of the phones on the list, please bear with us while we update our data settings. You’ll be able to get open internet access on any phone from October this year.