My mobile is lost or stolen – what should I do?

· Immediately call 3 Customer Services on 08707 330 333 from any phone and they will bar all calls. This number is charged at your national rate.

· Report the loss or theft to the Police and get a crime or loss reference number.

Note: We exchange mobile information with other UK networks to prevent its use elsewhere.

Lost or stolen overseas?

· If your mobile has been lost or stolen while travelling abroad, immediately call 3 Customer Services on +44 7782 333 333.

Got insurance?

· If you have Care3 Insurance with CPP Phonesafe, contact them to submit a claim on 08451 232 333 within 48 hours of the incident or, if overseas, on your return to the UK.

· If you have 3Cover insurance with LSG, contact them to submit a claim on 08456 743 333 within 48 hours of the incident or, if overseas, on your return to the UK.