Samsung Galaxy Ace support.

Forgotten screen lock.
Forgotten screen lock.

If you've forgotten your screen unlock pattern, you'll have five attempts to try and unlock your phone. If this fails, you can unlock your phone using these steps:

  1. On the unlock screen, enter your unlock pattern

  2. After five attempts you'll be asked to wait for 30 seconds, tap OK
  3. If your phone display goes off, tap the power button and unlock your screen
  4. Tap Forgot pattern? If you haven't set up a Google account you won't get this option, instead you'll need to reset your phone (see below)

  5. Enter the user name and password of your Google account, tap Sign in

  6. You'll be asked to create a new screen unlock pattern. If you don't want one, tap Cancel

To reset your phone:

  1. Turn your phone off
  2. Hold the volume down key
  3. Turn your phone on
  4. Using the volume down key, highlight Clear Storage and press the power key to select
  5. Press the volume up key

The reset is now complete.

Important: Resetting your phone will clear all the data stored on your phone, data that's stored on your SIM is safe.


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