Checking your price plan and allowance

Your monthly allowances are shown on your bill and are reset each month on your bill date.

You can check how much you have left using the Three app or by logging into your account.

If you're checking your Mobile Broadband allowance, check you're connected to your device, not the mobile network (4G or 5G).

Note: The Three app and your account won't tell you if you're on an Advanced or Essential plan. If your plan started before 12 July 2016, you're on an Advanced plan. This includes Go Roam, Personal Hotspot allowances and free calls to 333.

If you joined or upgraded after this date, you might be on an Essential plan. To find out, you can check your welcome or upgrade letter, or contact us.

Allowance limits

On most of our plans, we'll send you a text to tell you if you're reaching your allowance limits. If you have a fixed data allowance, we'll let you know when you reach 80% and 100% of your allowance.We'll also send you a text when you're near the end of your minutes.

You've then got the option to increase your allowance by:

  • Buying an Add-on. Get extra data allowance that lasts until your monthly allowance is refreshed. Just log in to your account and select Buy an Add-on.
  • Changing your price plan. Increase your monthly minutes or data allowance. Ideal if you need extra minutes or data on a long-term basis. Just log in to your account and select Change Price Plan.

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