My order is in review.
If you’ve seen this message, then we’ll be in touch via email to confirm some details.
My order is being processed.
We’ve received your order, but due to an error or system downtime, we can’t take your payment and complete the order right now.
If this happens, we’ll usually give you a call between 8am and 10am to confirm your order and complete the payment.
You missed our call, or didn’t get one.
Get in touch with your old reference number if you have it and we’ll try and help. We’re around from 8am to 8pm Monday to Friday, and 9am to 6pm at weekends.